Home / Blog / Mobile apps for cloud ERP software to delight clients in South Africa
You’ve worked hard to secure that all important appointment with your sales prospect, demonstrated extensively how your company’s solution is the perfect fit for their requirements but unfortunately, some unforeseen additions arose in the presentation and now the prospect wants to know what the final figure will be to obtain what you’ve agreed on. In the past, because you lacked real time access to the inventory system, you had no idea of the stock’s availability or its price and therefore had to first fire off an email to the warehouse and only after they reply, did you then respond to your prospect. But thanks to the cloud, you pull out your smart phone running either Android or iOS and within a few seconds, logged into your cloud based ERP software , checked the real time inventory levels, lead times and prices: and quickly you’ve altered that initial quotation you’d prepared before the meeting and are able to inform the prospect when they can expect delivery if they sign with your company today. Your prospect is delighted by the adeptness demonstrated in the sales process and asks for the dotted line where he can put his signature. You look at him with a smile and tell him that the quotation is already in their inbox and email confirmation will do just fine.
Delightful customer experiences
Big businesses used to be the ones that held a monopoly over delightful customer experiences such as the ones described above because the software that provided these benefits were very expensive. However today, small businesses have no excuses regarding not leveraging freely available open source, cloud ERP software that provide these benefits and more. The above scenario describes what is possible during your sales process but this is not limited to sales alone, but can be possible for your field service personnel that provide onsite services to customers. Field service information can be recorded directly into the ERP software at the exact moment and time that the service is provided. This eliminates inefficiencies of having to recapture information and potential errors that arise because of timing differences. This streamlining of operations results in quicker billing which positively affects the cash flow of the business.
Online CRM integrated with ERP software
Back to the sales scenario that we began with. Now as any pro sales agent knows, it’s unpardonable to leave a satisfied prospect without asking for referrals. This is an easy task with online real time CRM fully integrated within the ERP software that allows sales agents to jot down the lead details provided which are then effortlessly assigned to back office staff for immediate action.
cloud ERP accounting software:the game changer for SMEs.
Agile cloud ERP software are the game changer for small businesses. Their availability levels the playing field between small business and big businesses on the data front with small businesses that leverage the cloud becoming winning businesses not just financially but also leaders in customer service.